Privacy Policy

Effective Date: March 2025

Last Updated: May 2026

At Clyde Luxury Charters, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, or book a charter with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

1. Who We Are

Clyde Luxury Charters

Website: www.clydeluxurycharters.com

Email: info@clydeluxurycharters.com

For the purposes of UK data protection legislation, Clyde Luxury Charters is the Data Controller of your personal information.

2. Information We Collect Information You Provide

When you contact us or make a booking, we may collect:

• Full name
• Email address
• Telephone number
• Postal address
• Billing information
• Details relating to your charter requirements
• Emergency contact details, where appropriate
• Any information you voluntarily provide in correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral source
• Cookie and tracking data

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Process and manage charter bookings
• Communicate with you regarding your reservation
• Arrange services associated with your charter
• Process payments and refunds
• Meet legal and regulatory obligations
• Improve our services and website
• Send marketing communications where you have consented

4. Legal Basis for Processing

We process your personal information on one or more of the following lawful grounds:

Contractual Necessity

To provide yacht charter services and fulfil our contractual obligations.

Legal Obligation

To comply with tax, accounting and regulatory requirements.

Legitimate Interests

To manage and improve our business operations, customer service and website performance.

Consent

Where you have specifically agreed to receive marketing communications or where consent is otherwise required by law.

5. Marketing Communications

If you opt in to receive marketing communications, we may contact you regarding:

• Special offers
• Charter availability
• New services
• Events and promotions

You may unsubscribe at any time by following the instructions in our emails or by contacting us directly.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processing providers
• Professional advisers
• IT and website service providers
• Marina operators and harbour authorities where operationally required
• Regulatory, law enforcement or governmental bodies where legally required

We do not sell, rent or trade your personal information to third parties.

7. Payment Processing

Payments made through our website or booking process may be handled by secure third-party payment providers. We do not store full payment card details on our systems.

Please refer to the privacy policies of any payment providers used during the booking process for information on how they handle your data.

8. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may be used to:

• Remember user preferences
• Improve website functionality
• Analyse visitor behaviour
• Support website security

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

A separate Cookie Policy may be provided for more detailed information.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Managing bookings and customer relationships
• Complying with legal and regulatory obligations
• Resolving disputes

Financial and accounting records may be retained for up to seven years in accordance with UK legal requirements.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request erasure of your data where applicable
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent at any time where consent is relied upon

Requests can be made by contacting us using the details below.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Clyde Luxury Charters

Website: www.clydeluxurycharters.com

Email: info@clydeluxurycharters.com

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113